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Careers with EMC – B.Sc/Diploma with1 to 2 year experience

Posted by classiindia on July 25, 2010

Careers with EMC – B.Sc/Diploma with1 to 2 year Experience :

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GSAP: GSAP is a globally run, accelerated program for EMC’s service business to groom careers in storage. As a part of this program, the incumbent will be working in a support role for EMC’s service delivery operations. EMC will put the selected candidates through a vigorous training program covering storage fundamentals, EMC technology and Server basics. Based on a systematic assessment, the trainees will then be assigned to projects for on job learning.

Applies general systems level technical expertise to standard to moderately complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. Identifies and provides resolutions to an assortment of technical problems. Provides validated technical information, support process instructions and special support requirements to the customer base. Engineers provide problem determination and resolution for customer issues. Develop and implement resolutions to identified problems, and follows standard practices and procedures. Identifies records and proactively revises current procedures and tools to improve customer satisfaction. May need to engage or escalate to more senior resources to resolve more complex issues.

1 -2 yrs of experience (Max of 2 yrs experience will be considered)
Fundamentals on any OS – Windows, UNIX (SOLARIS, AIX).
C programming will be an advantage.
Exposure to VxVM, VCS is a plus.
Exposure to any storage is an advantage.

Education Required: Bachelors/Dip (Science – Technical) – 80% CGPA (2008 and 2009)

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